How Will My Order Be Packaged? Plain Discreet Boxes.

All orders are sent in plain packaging. Your privacy is of the utmost importance to us and with our discreet packaging you can shop in confidence. There is absolutely no way of telling what's inside the parcel, there are no markings on the back or side of your parcel. The only markings are the shipping information provided by you on the shipment label on the front.

What Will It Have Written On It?

  • Our courier requires us to have a return address on your parcel. This is shown as Novum, LLC.
  • Your credit or debit card statement will show a charge to Novum, LLC.

How do I return or exchange my Prive product(s)?


  • All Prive products are covered by our one (1) year limited warranty, from the date of original purchase, against defects due to faulty workmanship or materials.
  • If you discover a defect and notify us via, Prive at its own discretion, replace the product free of charge.

Please note that due to the nature of pleasure products:


  • As per industry standards, pleasure products may not be returned or exchanged. All sales are final.
  • A shipping charge will only be refunded in cases where our error caused the return.
  • All warranty claims require a receipt or an approved form of proof of purchase. Acceptable forms of proof of purchase will be determined at our own discretion.